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My usual blog is at cybersaps.org, as I've been blogging since 1999 you can Google for Steve Hooker or cyberSaps.

I've been hosting blogs since 2000, and run the software behind the Government Office for the West Midlands' intranet, based on this blogging and content management system. One day I'll get them to understand RSS. Other clients are mainly businesses and non profits.

I live in Dawley, Telford, UK and if you've a blog here, you can call me on 0800 849 6413 if in the UK or + 44 1952 271 671 if outside. Or, my mobile number is 07903 940 427 if you want to call or text. Or email me.

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Archive page for Tuesday, 31 May 2005

Permalink to all today's posts Tu, May 31, 2005
They're on hols in Corwall
Why am I here? These just in via mobile phone from Amanda who's taken our kids to Cornwall for a week. They're from Flambards, a mini pleasure park near St Ives.
Flambards 2005
Flambards 2005

Just on the ship now
Just on the ship now

Why do they like these
Why do they like these

# Posted by Steve at 31/5/05; 4:07:44 PM
To the Kids dept.
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Theyre on hols in Corwall



Another quick demo
Another prospect. This time they're a very small company who repair process automation drives. Been in the biz for over 20 years, but only in their own new biz for the past 3.

Have good client list, but obviously want more. Plenty of prospects about, and they have lists of 1,000s. But biz is tight. There's lots of people doing it, and they're usually bound into a 2/3 year contract. There isn't much to mark this company out from the crowd, there isn't much to mark any of his competitors out from the crowd. No USPs in this game, you stand on the quality of your last job.

So here's the rub. How do you get the attention of the guy who needs to get his machine fixed? He doesn't care about the ins and outs of the machine, just get the bloody thing working, please. He's not going to look in Google, he's probably not going to look in trade press nor Yellow Pages. He's got a name in his head or in his address book

How are we going to get his attention?

Easy. Blog.

Eh?

Yip, blog. Blog long and hard about, well... anything. Call him, find out what he's interested in. Blog about it. Blog about his company. Blog about his competitors. And each time, when calling him mention the blog, or snail mail a little paragraph, nothing more, referring to the blog. Tell him he can post comments, stay up to date with the aggregator... Treating each prospect individually. Using the web as a one-to-one communication medium an extension of those, "hi, me again, any biz for us?" The usual chasing of the cream of the business and remembering to go after the minnows too, but with a twist at the end, or rather, a blog at the end. The blog, or rather the community they generate will be their USP.

Takes a long time, but it'll build on their reputation (existing customers will sing their praises, problems solved will be highlighted, etc., etc.). Do this with existing customers, remembering that the competitors are calling too—this is war. But now, you have a USP. A blog. One that's updated everyday, so is growing in Google. One that is drawing their community of suppliers, customers, friends, and biz acquaintances together. This mere word of mouth marketing, but exaggerated and boosted by the web. It's spreading their community wider and faster than they can otherwise.

That ought to keep their name at the forefront of their prospects' attention, when it eventually gets there. People are interested in other people. Stories are remembered and are retold. It just needs the prospect to visit one time, for them to remember, hell, they may visit a few times, but once is all we'll need.

The guy I saw was the boss. The CEO. He modestly said he was a good writer. He said he meets lots of people. He just needs to tell them he has a blog. "A what?" Sure, these aren't prospects, but some will know someone who is... A process engineer with a blog. Maybe we could get a story about it in some of the trade press? Hmmm... Now, there's another idea!
# Posted by Steve at 31/5/05; 10:17:38 AM
To the Testing dept.
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Another quick demo